Work with me

The right support for where your CRM is today.

You might already have a plan and need someone to execute it. You might need someone to decide the priorities and run the programme. Or you might want a clearer picture of what needs fixing first.

Here’s how we can work together.

CRM Execution

For teams with an existing strategy, campaign calendar and briefs that need reliable execution.

Part-time support

Starting at$1,800/month

Ongoing support to build, check and launch the CRM work your team has planned.

View scopeHide scope+
  • Build, QA and schedule up to 10 campaigns per month in Klaviyo.
  • Build one new flow per month from an approved brief.
  • Update and optimise one existing flow per month based on team direction.
  • Create segments using the audience logic your team provides.
  • Check links, exclusions, personalisation and desktop/mobile layouts.
  • Flag setup or execution issues that need attention.

Your team supplies the strategy, briefs, copy and creative assets. Strategy, campaign planning, performance analysis and reporting are outside this scope.

Discuss execution support →

Full-time support

Starting at$2,500/month

For teams that need a CRM operator working closely with their marketing and creative teams.

View scopeHide scope+
  • Build and schedule campaigns from approved calendars and briefs.
  • Build and update flows based on the agreed strategy.
  • Create segments and maintain audience exclusions.
  • Maintain campaign and flow reporting in your existing format.
  • Troubleshoot Klaviyo setup, tracking and execution issues.
  • Coordinate with designers and stakeholders to keep campaigns moving.
  • QA campaigns and flows before they go live.

Your team sets the strategy and priorities. I manage the day-to-day execution.

Discuss full-time support →

CRM Strategy + Execution

For teams that need someone to plan the programme, carry it through execution and use the results to decide what happens next.

Part-time support

Starting at$3,500/month

A monthly CRM plan with hands-on execution against agreed priorities.

View scopeHide scope+
  • Plan the monthly campaign calendar.
  • Define campaign objectives, audiences and messaging.
  • Write campaign briefs and copy.
  • Coordinate with designers on creative assets.
  • Build, QA and schedule up to 10 campaigns per month.
  • Plan and build one new flow per month.
  • Review and optimise one existing flow per month.
  • Build campaign and journey segments.
  • Deliver a monthly performance report with recommendations.
Discuss strategy + execution →

Full-time support

Starting at$4,500/month

Broader ownership of the CRM function, from quarterly priorities to day-to-day execution.

View scopeHide scope+
  • Own the monthly and quarterly retention plan.
  • Translate launches, product priorities and business goals into the CRM calendar.
  • Manage campaign strategy, audiences, messaging and execution.
  • Prioritise new journeys and improvements to existing flows.
  • Review performance weekly and adjust upcoming work.
  • Own monthly reporting across revenue, ROI, repeat behaviour and customer value.
  • Monitor list health, suppression and deliverability.
  • Build the testing and optimisation roadmap.
  • Coordinate email, SMS and WhatsApp where relevant.
  • Work with growth, creative, product and leadership teams.
  • Review the account and reset priorities every quarter.
Discuss CRM ownership →
One-time

CRM & Retention Audit

An end-to-end review of your current setup, with a prioritised 90-day plan for what to fix, build and improve.

Starting at$3,000one-time
Discuss an audit →
View scopeHide scope+

What I review

  • Campaigns, flows and existing automations.
  • Segments, exclusions and audience logic.
  • Campaign planning and sending frequency.
  • List health, suppression and deliverability.
  • Performance, attribution and reporting.
  • How email, SMS and WhatsApp work together, where relevant.
  • Missing journeys and content gaps.
  • Tracking or setup issues affecting performance.

What you get

A prioritised 90-day action plan covering the recommended changes, tasks involved and suggested timeline.

You’ll have a clearer view of what needs attention first and what your team should work on next.

Not sure which option fits?

Tell me about your brand, current setup and the support you need. We can work out the right scope together.